Shipping

All shipments are free in United States, Canada, Mexico including Hawaii.

Shipping and handling time, because of Corona pandemic is around 21-29 business days including handling time, some products you will received in 7 days, we are using USPS, DHL or Other local carriers. 

IMPORTANT: For your holiday, birthday gifts will arrive your front door after 21-29 days of your order. Consider advanced date orders.

We don't charge for shipping, we have free shipping policy, Florida Residents will be charged for sale tax of 7%.

*During check out you can see shipping time after filling your address in your cart before made a payment. Usually this time period shows 7 days or 21 to 29 days or 7 days. If you don't like timing you can cancel your order before payment 

You will receive email tracking code, you can follow your orders.

Any question, contact us:

Return Policy

Returns:

Full money back !
Our policy lasts 30 days. If 30 business days have gone by since you receive your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, item shouldn't match our description, product doesn't match with picture, we don't compete price war, we are cheapest but it doesn't mean after your purchase, you find cheaper price, is not acceptable. Your item must be unused and in the same condition that you received it. It must also be in the in original packaging.

You need explanation email to send us reason for return. If we agreed you will received prepaid Shipping lable by email link, after we receive iitem(s) we will gladly refund you. 

Please do not send your purchase back to the manufacturer.

Send to: ARDENS TOYS (Arden Portakal), 848 BRICKELL KEY DR #2303, MIAMI Florida 33131. Phone: 631 704-3476

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Send to: ARDEN TOYS (Arden Portakal), 848 BRICKELL KEY DR #2303, MIAMI Florida 33131. Phone: 631 704-3476

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at arden@ardenstoys.com or Call at 631 704-3476.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at arden@ardenstoys.com and send your item to: ARDEN TOYS, 848 BRICKELL KEY DR #2303, MIAMI Florida US 33131.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: ARDENS TOYS (Arden Portakal), 848 BRICKELL KEY DR #2303 MIAMI Florida 33131

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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FAQ

Question: Are you secured site to purchase item?

Answer: Absolutely, TRUST scanning our site for security.

Question: Can I purchase any item outside of United Sates?

Answer: Answer is to USA, CANADA, MEXICO .

Question: How I can make payment?

Answer: We have several payment and secured payment method, we are using  PayFlow, Pay Pal, and all major credit cards accepted.

Question: Can I return item (s) and refund?

Answer: Yes, you can, please read our RETURN POLICY on main menu. Usually, you most return us in 30 business days with explanation, your money will return to your payment method.  

Question: Is my information private?

Answer: Yes, we don't keep any of your information and share with anyone. 

Question: Do you sell used toys?

Answer: No, all our products are brand new.

Question: How long take to receive my purchased item?

Answer: Depends of product, might take from 7 to 29 business days.

Question: Should I register to your site for purchase toys?

Answer: No not at all, also registering up to you, you can get our Newsletter and more smooth transaction when you registered and discounts but not necessary. 

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